Important Notes
〈!〉 Time Required Before Shipment
🔸 Normally (when no delivery date is specified), if your order includes any medication you are purchasing from our clinic for the first time, it will be shipped approximately 2 business days after your consultation is completed.
All orders are shipped from Kanagawa Prefecture or Tokyo.
🔸 Our clinic is closed on Wednesdays, Sundays, and public holidays.
* Please note in advance that shipping may be delayed if your order falls across one of these closed days.
🔸 If you would like to specify a delivery date
〈If a consultation is required〉:
You may specify a delivery date from the 4th day after your consultation is completed onward.
Once your consultation is complete, please let us know your preferred delivery date via this message.
(e.g., if your consultation is completed on July 20, you may specify a date on or after July 24.)
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〈!〉 Tracking Your Package
🔸 When your order is shipped, Yamato Transport will send an email to the address you registered with us.
You can track your package using the tracking number provided in that email.
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〈!〉 Regarding the Consultation Call
🔸 International calls are supported.
🔸 Available languages are Japanese, English, and Chinese. Please select your preferred language on the medical questionnaire.
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〈Delivery to a Hotel〉
🔸 This is possible.
Please be sure to include the check-in date and your room number (if known at the time of ordering) along with the delivery address.
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〈Pickup at a Yamato Transport Service Center〉
🔸 You may collect your package at a Yamato Transport service center.
If you would like to do so, please send us the service center name, service center code, and your order number via this message after placing your order.
🔸 Please note that we do not send a notification when your package arrives at the service center.
Please check the tracking number and visit the service center to collect your package at your convenience.
We apologize for any inconvenience and thank you for your understanding.
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〈If Medication Is Confiscated by Customs〉
🔸 Our clinic cannot provide any compensation. Shipping outside Japan, customs clearance procedures, and compliance with the laws and regulations of the receiving country or region are carried out entirely at the customer's own responsibility.
Even in cases where the import, possession, or receipt of medication is restricted or prohibited under the laws and regulations of the receiving country, we are unable to accept cancellations or issue refunds after the product has been delivered.
Frequently Asked Questions
Q. I would like to change my order. (Changing / adding / removing products)
A. We are unable to accept changes to an order once it has been completed.
If it is within 24 hours of placing your order, we can cancel your current order for you. After the cancellation, please place a new order in your preferred form via our website. * Please note that once an order is cancelled, any coupon used for that order can no longer be used.
Q. Can I receive my package somewhere other than a hotel?
A. Yes, pickup at a Yamato Transport service center is available.
If you would like this, please send us your order number, name, preferred service center code, and service center name via LINE or our inquiry form after completing your order.
Q. If I don't have a Japanese phone number, can we talk on LINE?
A. Consultations can be conducted by international call. We regret that we are unable to accommodate calls through apps such as LINE.
Q. Can you include a medical certificate with my order?
A. Medical certificates are provided as a PDF file.
They are issued after the consultation is completed, so once your consultation is finished, please contact us with your request along with your order number.
Q. What is the maximum supply I can purchase?
A. You may purchase up to a 12-month supply.
Q. Is PayPal the only payment method available?
A. If the product you are purchasing is a subscription order, PayPal is the only payment method available. If you do not plan to use a subscription and would like to use a different payment method, please select "One-time purchase" from the dropdown on the product page before adding the item to your cart.