Privacy Policy

ReKenKai (hereinafter referred to as "the Company") establishes the following Privacy Policy (hereinafter referred to as "this Policy") and ensures its strict observance, thereby appropriately handling all personal information used in its business operations (information that can identify a specific individual by name, date of birth, or other descriptions, as defined in Article 2, Paragraph 1 of the Personal Information Protection Act). Unless otherwise specified in this Policy, the definitions of terms in this Policy shall comply with the provisions of the Act on the Protection of Personal Information (Act No. 57 of 2003; hereinafter referred to as "the Personal Information Protection Act").

1. Acquisition and Use of Personal Information

The Company acquires, uses, and provides personal information appropriately, considering the content and scale of its business. This includes not handling personal information beyond the scope of the following purposes of use, obtaining consent through appropriate methods in advance if handling beyond the scope of said purposes, and taking measures to that end.

【Purposes of Use of Personal Information】
① To provide the Company's products and services (hereinafter referred to as "Company Services"), including delivery.
② For payment, credit assessment, and debt management related to Company Services purchased by customers.
③ To provide customers with information about Company Services, campaigns, and other introductions.
④ To conduct inquiries, after-sales service, guidance, and other transactions from the Company to customers.
⑤ To respond to customer opinions and inquiries.
⑥ To provide necessary operational notices from the Company to customers.
⑦ To provide products and services of companies partnered with the Company.
⑧ To introduce events, seminars, etc., held by the Company.
⑨ To request cooperation in surveys, interviews, etc., regarding Company Services, to request participation in various events, or to report on their results.
⑩ To research and analyze the usage history of Company Services, etc., and to use the results for improving and developing Company Services and for advertising distribution.
⑪ To use for advertising distribution of Company Services.
⑫ To identify customers who violate the terms of service for Company Services or those attempting to use Company Services for fraudulent or improper purposes, and to refuse their use.

2. Acquisition and Use of Personal-Related Information

(1) On its website (hereinafter referred to as "the Company Website"), the Company may acquire personal-related information (such as click dates and advertising sites) from third-party tools or information about advertisements clicked before visiting the Company Website, and may cross-reference it with information acquired by the Company. Personal-related information acquired by the Company through this process will be managed in accordance with this Policy and used within the scope of the following purposes:
① To analyze the Company's usage and visit status.
② To improve the convenience of the Company Website.
③ For advertising distribution.
④ For measuring advertising effectiveness.

(2) Personal-related information includes cookies. A cookie is a small text file recorded on the customer's computer when they visit a website, which can identify the computer.

(3) Cookies can be disabled by adjusting the customer's browser settings. However, please note in advance that some services from the Company may become unavailable in that case.

3. Call Recording

During telephone interactions with customers, calls may be recorded to accurately understand orders, opinions, requests, and inquiry details, and to improve future Company Services. Audio data from call recordings, regardless of whether they contain personal information, will be managed in accordance with this Policy.

4. Management and Protection of Personal Information

Personal information will be strictly managed, and data will not be disclosed or provided to third parties without the consent of the individual, except in the following cases. Furthermore, considering safety, preventive and corrective measures will be taken against risks such as unauthorized access to personal information, loss, destruction, alteration, and leakage of personal information.
① When it is necessary for the protection of a person's life, body, or property, and it is difficult to obtain the individual's consent.
② When it is necessary for the improvement of public health or the protection of property, and it is difficult to obtain the individual's consent.
③ When it is necessary to cooperate with a national agency, local public entity, or a person entrusted by them in executing affairs prescribed by law.
④ When all or part of the handling of personal information is entrusted to a third party within the scope necessary to achieve the purpose of use, in order to smoothly carry out operations.
⑤ When disclosed to a person who bears a confidentiality obligation to the Company.
⑥ When personal information is provided as a result of business succession due to merger, business transfer, or other reasons.
⑦ When permitted by the Personal Information Protection Act or other laws and regulations.
⑧ When separately specified in each of the Company's services.

5. Entrustment of Personal Information Handling

When entrusting all or part of the handling of personal information, the Company will assess the suitability of the entrusted party, establish matters concerning confidentiality obligations, etc., for said entrustment, and exercise necessary and appropriate supervision over the entrusted party to ensure the secure management of the personal information entrusted for handling.

6. Disclosure of Personal Information

When an individual requests disclosure of personal information based on the provisions of the Personal Information Protection Act, the Company shall disclose it to the individual without delay in the form of electronic records in accordance with the law. However, in any of the following cases, all or part of the information may not be disclosed, and if a decision is made not to disclose, the individual will be notified of this without delay:
① When there is a risk of harming the life, body, property, or other rights and interests of the individual or a third party.
② When there is a significant impediment to the proper execution of the Company's business.
③ When it would otherwise violate laws and regulations.

7. Suspension of Use of Personal Information, etc.

If an individual requests the suspension of use or deletion (hereinafter referred to as "suspension of use, etc.") of their personal information, the Company will promptly conduct the necessary investigation. If the investigation reveals that the request for suspension of use, etc. is justified, the Company will promptly implement the suspension of use, etc. and notify the individual accordingly.

8. Advertising Distribution by Third-Party Ad Servers

The Company may convert email addresses acquired from customers into data using irreversible means and use them for advertising distribution by third-party ad serving companies as information that cannot identify individuals.

9. Notification of Matters Concerning Retained Personal Data

For information regarding the purposes of use of all "retained personal data" and procedures for "requests for disclosure, etc.," please contact the "Inquiry Desk" specified in this Policy. We will respond without delay.

10. Compliance with Laws, Regulations, and Review

The Company will comply with Japanese laws and other norms applicable to the personal information it holds, and will endeavor to review and improve the content of this policy as appropriate.

11. Procedure for Changing This Policy

The content of this Policy may be changed, except as otherwise provided by law, this Policy, or other specific stipulations. The revised Policy shall become effective when notified to customers by the Company's prescribed method or posted on the Company's website.

12. Responding to Complaints and Consultations

The Company strives to respond appropriately and promptly to complaints and consultations regarding the handling of personal information. Furthermore, we accept requests for disclosure, etc. (notification of purpose of use, disclosure, correction/addition or deletion, suspension of use or provision) of identifiable personal information held by the Company. Please contact the "Inquiry Desk" for requests for disclosure, etc.

13. Security Control Measures

To handle all personal information used in its business operations appropriately and securely, the Company complies with laws and regulations regarding the handling of personal information and other guidelines established by the government. In addition, the Company implements organizational, physical, human, and technical measures such as access control management to systems, access restrictions, recording of access logs by such systems, and security measures to prevent unauthorized access from external sources, thereby preventing unauthorized intrusion, loss, destruction, alteration, and leakage of personal information.

14. Inquiry Desk

For inquiries regarding the Company's handling of personal information (including security control measures, disclosure, correction and deletion, suspension of use, etc.), and complaints and consultations regarding personal information, please contact us at the following:

ReKenKai
Phone Number: 080-4045-0281
Reception Hours: Weekdays 11:00 AM - 6:00 PM (excluding year-end/New Year holidays, summer holidays, and Golden Week)

15. Company Information, etc.

The Company's name and address are as follows. For inquiries regarding the handling of personal information, please contact the inquiry desk mentioned in the preceding section.

Company Name: ReKenKai
Address: Rinkoh Tsunashima Building, 1-7-10 Tsunashima-higashi, Kohoku-ku, Yokohama-shi, Kanagawa