・Customer support via official LINE is available from 10:00 to 20:00.
・Online medical consultations with doctors are conducted sequentially, aiming for 17:00 to 23:00.
・As online consultations are conducted sequentially, we may not be able to accommodate your preferred time slot depending on the crowdedness. We appreciate your understanding.

・If you have already been prescribed medication at our clinic, we will ship it on the next business day or the day after your payment is completed.
・If you are purchasing medication for the first time at our clinic, we will ship it on the next business day or the day after your online consultation.
・Our clinic is closed on Wednesdays, Sundays, and public holidays. If your order falls across a closed day, there may be a delay in shipping. Please note that depending on your order details, shipping may take longer than usual.

Consultations are free of charge.

You can check your regular deliveries by logging into your account and going to "Manage Subscriptions."

You can cancel your regular deliveries at any time by clicking the "Cancel Subscription" button. However, please note that cancellations only apply to future orders before payment is processed. Orders that have already been paid for cannot be canceled.

Please enter your coupon code in the designated field on the purchase information entry screen.

Please check the following settings for your email address:
・Your spam folder
・Your allowed senders list (set to receive emails from our clinic's domain)
・That you have sufficient storage space (emails may not be received if your storage is full of photos or data)

To ensure you receive emails for future orders, please consider registering an alternative email address if necessary.
If you still do not receive emails after checking the above, please contact our clinic's official LINE account.

We accept payments via credit card, post-payment (Paidy), and PayPay. Please note that regular deliveries can only be paid for by credit card (PayPal).

If we are unable to reach you by phone for your consultation, our clinic will call you again on the same day or the following day.

Shipping Methods
・Refrigerated medicines will be sent via refrigerated shipping, and room temperature medicines via standard shipping.
・If you purchase both refrigerated and room temperature medicines simultaneously, they will be shipped separately.

Shipping Fees
・Refrigerated shipping: 2,500 yen
・Standard shipping: 500 yen

If you purchase refrigerated and room-temperature medications at the same time, they will be shipped in separate deliveries. If you have not received all of your items, please contact our official LINE account.

You can pick up your package at a Yamato Transport sales office. Please find a convenient Yamato Transport sales office beforehand and share its name or sales office number via official LINE or email.

Products can be canceled and refunded within 24 hours of placing an order. If you wish to cancel immediately after placing your order, please contact customer support as soon as possible. Please note that cancellations cannot be accepted after this period.

We do not ship overseas. We appreciate your understanding.

While we take every precaution regarding product quality, if a delivered product differs from your order, or if there is a defect such as damage, please contact us within 7 days of product arrival.

Return Process for Defective Products
1. Send images of the defective product to ORIGAMI CLINIC via email or LINE.
2. After confirmation by our clinic, return the defective product to the location designated by our clinic.
3. Our clinic will request the pharmaceutical company to confirm the defective product.
4. If a problem is confirmed, a replacement product will be resent to the patient or a refund will be issued.

Please note that in the following cases, we cannot accept returns or any other claims:
・If the product has been scratched, damaged, or stained by the customer.
・If a malfunction or damage occurred due to incorrect usage or improper handling by the customer.
・If we were not contacted within 7 days of product arrival.
・If the product was returned without prior contact.
・If the ordered product differed from the user's subjective intention or expectation.